1. Preliminary provisions

1.1 These General Conditions of Sale govern the sale of products (hereafter “Products”) and services (hereafter “Services”) via a website unionlido.com (hereafter “the Website”) or via the Union Lido software application that can be downloaded from the Website (hereafter “the App”) by S.I.T.L.A. S.r.l., registered office at 16, Via Cesare Battisti Padua, registered capital 10,000,000.00 (ten million) Euro, Padua Business Registry number 00373980283, tax code and VAT no. 00373980283 (hereafter “Union Lido”).

1.2 Products and/or Services purchased on the Website or via App will be offered and/or provided directly by Union Lido or by Union Lido’s business partners (hereafter ”Partners”) located in the Union Lido holiday village at 258 via Fausta Cavallino Treporti, (VE) (hereafter “The Village”) as specified each time in the act of purchase. Products and Services purchased via the Website or via App are represented by a coupon (hereafter “Coupon”).
Unless expressly indicated, the Coupon does not allow the client to use these Services or purchase Products at a determined time. In this case we suggest that the time of the service provision be agreed upon individually with Partners.

1.3 Before purchasing, we invite Clients to read the General Conditions of Sale carefully and to consult data protection information

Privacy information notice.
We wish to inform you that the data you have entered will only be handled for the purpose of providing you with the information you have requested and, should you confirm, to finalise your booking.
Your data will also be handled using computerised means in conformity with the principles of the Privacy Code (D.Lgs. no. 196/2003).
For further information on processing methods, and in order to exercise the other rights recognised pursuant to article 7 of the Italian Privacy Code, you may contact the Data Controller S.I.T.L.A. S.r.l., via C.Battisti 16 – 35100 Padova.
If you are interested in having periodic information on rates and special deals sent to the addressed specified, in the future, please give your consent. You may, nevertheless, ask for your data to be deleted at any time, by contacting the Data Controller or Data Manager.

2. Who can purchase – The Client
2.1 Products and Services are sold exclusively to end users, i.e. physical individuals who do not represent a commercial, entrepreneurial or professional activity (hereafter “the Client”). Clients must be over 18.

3. Information, presentation and cost of Products and Services
3.1 Images used to describe Products and Services are indicative and cannot faithfully represent the Product or Service.
Furthermore, these images may not be correctly visualised by the Client due to effects created by the Internet browser or monitor used.

3.2 The cost of Products and Services are in Euro and include Value Added Tax (VAT) applicable at the time of purchase.

4. How to Purchase
4.1 In order to purchase one or more Products and/or Services, the Client must access the Website, download the App, select the Products and/or Services that he or she intends to purchase and complete and transmit to Union Lido via Web a purchase order for the Products and/or Services selected, indicating the chosen method of payment and personal data needed to complete the order (hereafter “The Purchase Order”).

4.2 The Purchase Order is made up of a Web page on which the Client must provide personal data (name, surname, billing and delivery address and payment info).
Before ordering Products and/or Services, by transmitting and confirming the Purchase Order via Web, the Client must carefully read the information it contains, in order to (a) correct any errors or omissions, (b) print or save a copy of the Purchase Order, (c) add, change or cancel items in the basket. After checking, the Client can confirm the Purchase Order by clicking on “Confirm Order”.
Until this has been done and the Purchase Order has been confirmed, the Client will be free not to complete the purchase or to modify it by deleting some Products and/or Services from the basket. In order to finish purchasing Products and/or Services the Client must also (i) read and accept these General Conditions of Sale and (ii) read the info on personal data processing.

4.3 The Purchase Order will be transmitted to the Union Lido database and remain there for the period of time needed to process it, check that payment has been made and to provide the Products and Services, according to law.

4.4 The contract for purchasing Products and/or Services is formalised when Union Lido receives and accepts the Purchase Order via Web, after having verified that the data entered is correct. Union Lido cannot process Purchase Orders (a) that are incomplete, contain errors, are incorrect and/or (b) in the event of temporary or permanent unavailability of Products and/or Services.
In these cases Union Lido will inform the Client (within 30 (thirty) days beginning the day after Union Lido has received the Purchase Order), via e-mail at the address given by the Client in the Purchase Order (unless this address is incorrect), that the contract has not be entered into, and will specify the reasons.
If the Client has already paid for the Product and/or Service, he or she will be reimbursed for the corresponding amount (using the methods specified in Article 5).

4.5 Once payment has been received, Union Lido will send the Client a PDF version of the Coupon to the e-mail address shown in the Purchase Order.

4.6 Unless otherwise indicated, each Coupon can only be used once to receive a Service or to purchase a Product in the Village.

4.7 If the sum shown on the Coupon is not used in full, or the service has not been completely used, the Client will not be eligible for a refund.
If the Coupon shows a date of validity it must be used by this date. Once the period of validity shown has expired, the Coupon cannot be used and the Client will not be eligible for a refund.

5. Payment
5.1 When sending the Purchase Order, the Client can choose to pay for Products by one of the following methods: credit card or pre-paid Visa, Visa Electron and MasterCard.

5.2 If payment is made by credit card (Visa, Visa Electron and Mastercard), the Client’s financial information (e.g. credit card number or expiry date) will be encrypted and sent to Union Lido’s bank (“Cassa di Risparmio del Veneto”) without any access by third parties.
Furthermore, this information will only be used by Union Lido to complete procedures related to the Client’s purchase and to provide reimbursement if the Client exercises his or her right to withdraw, or where it is necessary to prevent or alert forces of law and order to fraud or crime related to the Website/App.

5.3 The cost of Products and/or Services shown on the Purchase Order will be debited to the Client on acceptance of the Purchase Order.

6. Delivery of Products and Provision of Services
6.1 Products and Services purchased via the Website or App can be obtained or used at the sales points in structures inside the Village.

6.2 To collect Products or use Services, the Client must print his/her Coupon and, if necessary, reserve the delivery of the Products or the provision of Services by following the instructions on the Coupon.

7. Guarantee
7.1 As regards Products/Services sold/provided by Partners, Union Lido guarantees that Partners will accept the Coupon and will deliver Products/provide Services within the period of the Coupon’s validity.
Union Lido does not offer Clients any guarantee for Products purchased or Services provided by Partners. The Products/Services guaranteed by the Coupon will be provided by Partners directly to the Client in their name and on their behalf; therefore Union Lido will not be held responsible by the Client for their Partners’ failure to fulfil the provision/delivery of Products/Services.
If there are any problems regarding the presentation of a Coupon or the provision of Products/Services, Union Lido will do everything reasonably possible to find a solution. In this case, the Client can contact the Village management directly, on: +390412575111; info@unionlido.com.

7.2 Union Lido reserves the right to modify, suspend or cease the functions of the Website/App at any time.
The Service may also be suspended due to maintenance, updating or other reasons. These operations may also result in a loss of data.
Except in the event of wilful misconduct or gross negligence, Union Lido assumes no responsibility for a lack of Service, technical faults or loss of data.

7.3 Union Lido reserves the right to modify these conditions of use at any time, purely by way of example, for adaptation to legal provisions or to modified functions.

8. The Right to Withdraw

8.1 Under Article 55, para. 1, letter b), of the Consumer Code, the right to withdraw does not apply “to contacts for services related to accommodation, transport, restaurants or free time activity when, upon entering into this contract, the professional promises to provide these services at a pre-established date or period”.

8.2 For all other circumstances regarding the purchase of Products and Services, the Client has the right to withdraw from the contract with Union Lido, without incurring any penalty and without giving a reason within 10 (ten) working days from the day on which he/she receives the Coupon related to the Products/Services purchased.

8.3 In order to exercise the right to withdraw, the Client must inform Union Lido via registered letter with return receipt, sent together with the Coupon to S.I.T.L.A. S.r.l., at Camping Union Lido, via Fausta 258, 30013 Cavallino-Treporti VE within 10 (days) of receipt of the Coupon.

8.4 If the right to withdraw is exercised correctly by the Client, Union Lido will confirm this to the Client and reimburse the sum paid for Products and/or Services within 30 (thirty) days from the date on which Union Lido was informed that the Client intended to exercise his/her right to withdraw.

8.5 If Union Lido becomes aware of a failure to respect any of the conditions regarding the right to withdraw, as specified in Article 8, Union Lido will inform the Client via e-mail that the right to withdraw and to receive reimbursement for sums already paid is no longer applicable.

9. Force Majeure
9.1 Except in the event of wilful misconduct or gross negligence, Union Lido will not be held responsible and will be relieved of any contractual obligation to provide or deliver and will not be required to provide any compensation or reimbursement due to causes beyond its control, i.e. to events of force majeure, including (purely as an example) riots, insurrections, social disorder, failure of IT or telephone services, serious threats to the security and operating ability of the Internet, staff strikes and the impossibility of providing (including temporarily) Products and/or materials.

10. Personal Data Protection
10.1 On entering into a contract to purchase Products/Services the Client consents to the processing of his/her personal data for the aims stated herein.

11. Applicable law and place of jurisdiction
11.1 These general contract conditions are governed by Italian law, including the provisions of Legislative Decree no. 206 of 6th September 2005 and, in particular, regulations governing remote sales contracts (Articles from 50 to 68), as well as the provisions of Legislative Decree no. 70 of 9th April 2003 regarding E-commerce.

11.2 Any dispute that arises will be under the jurisdiction of the court where the Client resides or is domiciled.

12. Customer Services
12.1 For further information on purchasing Products and Services, Clients can contact Union Lido Customer Services:
by phone +390412575111.
via fax +390415370355.
via e-mail: info@unionlido.com

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