Animation

From what age can children access the Kids Club?

During low season, the Kids club welcomes children from 3 to 12 years old.
From Whitsunday, the Kids Club is divided into the following age groups:
– Baby Club 18 months/2 years old;
– Mini Club 3/6 years old;
– Maxi Club 7/12 years old

What time is the Mini Disco?

During low season, the Mini Disco will be in Piazza Venezia at 08:00pm.
From Whitsunday, the Mini Disco will be held in the Amphitheatre at 08:30pm.    

When does the Animation service starts?

The Animation is available from the first until the last day of the season. The program changes according to the period of the season.   

Should I pay for the Animation activities?

All Animation activities are free, except for the soccer school.

Which activities can a teenager between 13 and 16 years old make at Union Lido?

For teenagers there are a lot of activities, both sports and games.
Together with the Animation team, they can participate in all sports tournaments, beach volleyball, football, fitness activities and all major events.
They can also follow the archery course and the circus school for free. For a fee, they can also follow Tennis, Swimming, Windsurf, Sup, Diving and Horse-Riding courses.
From 16 years old, free entry to the PiñaColada Disco Bar.

Where is the Animation Office?

The Animation Office is located in Piazza Venezia, in front of CasaVenezia, the ice-cream parlour.

When can I see Speedy?

You will find the Speedy program at the Animation Office and on our Union Lido App.

Where can I find the Animation and events program?

You will find the Animation program and events on the App and on all the bulletin boards of the campsite, at the Animation Office and at the Information Point.

Is there a baby-sitting service?

The Animation team does not provide this service; however, it can put you in touch with our trusted operator who can guarantee this service by satisfying any linguistic and time needs.   

Aqua Parks

Which are the heated pools of the Aqua Park Marino?

The Olympic-size pool, the two whirlpools and the soft lagoon.   

Is the entrance to the Aqua Park Marino included in the price of the stay?

Yes, the entrance is included in the price of the stay.

Since when is the Aqua Park Marino open?

The heated pools of the Aqua Park Marino (the Olympic-size pool, the 2 whirlpools and the soft lagoon for children) are accessible from the opening until the closing day of the campsite.

What are the opening hours of the Aqua Park Marino?

Aqua Park Marino:
from 12/04 until 07/06 and from 01/09 until 30/09 from 10:00 am to 06:00 pm;
from 08/06 until 31/08 from 10:00 am to 07:00 pm.

Is it mandatory to use the swim cap in the Aqua Park Marino?

No, the use of the swim cap is not mandatory.

Which are the heated pools of the Aqua Park Laguna?

The Aqua Park Laguna Jungle (with the 10 meters-high Super Slide, Speedy House, Spray Park) and the Wave Pool.

What are the opening hours of the Aqua Park Laguna?

Aqua Park Laguna Jungle and Wavepool:
from 12/04 until 07/06 and from 01/09 until 17/09 from 10.00 am to 06:00 pm;
from 08/06 until 31/08 from 10:00 am to 07:00 pm;
from 18/09 until 29/09 from 10:00 am to 05:00 pm;

Aqua Park Laguna Vortex:
from 12/05 until 07/06 and from 01/09 until 13/09 from 10.00 am to 06.00 pm;
from 08/06 until 31/08 from 10:00 am to 07:00 pm.

Is it mandatory to use the swim cap in the Aqua Park Laguna?

No, the use of the swim cap is not mandatory.

Is the entrance to the Aqua Park Laguna included in the price of the stay?

Yes, the entrance is included in the price of the stay.

Since when is the Aqua Park Laguna open?

The heated pools of the Aqua Park Laguna (the 10 meters-high Super Slide, Speedy House, Spray Park) and the Wave Poolare accessible from the opening until the closing day of the campsite.

Beach

Can I bring my beach umbrella and beach chairs at the beach?

Yes, you can bring your own umbrella and beach chairs and place them in the free part at the beach.
The beach is for the exclusive use of the Union Lido Guests.

Where can I rent a beach umbrella and a sunbed at the beach?

At the Information Office and at the Beach Points you can request the Beach Card (upon payment) for sun loungers at the beach.   

Are there any games on the beach?

Yes, there are free playgrounds for children.

Can I bring a motor boat?

No, it is not allowed. Only rowing and sailing boats within 5 metres length are allowed.

Can I smoke on the beach?

No, it is forbidden all over the beach. It is allowed on the smoking points along the sea front.

Celiacs

I have celiac disease. Where can I eat?

Union Lido offers a lots of gluten-free options.
(www.unionlido.com/en/things-to-do/food-beverage/gluten-free-menu)
Art&Park Hotel Union Lido: Within the rich breakfast, there are many lactose and gluten free products.
Restaurant Carpaccio: First and main courses of fish and meat.
Restaurant Al Mare: Pasta, main courses of fish and meat.
Marino Restaurant: Pasta, main courses of fish and meat.
Restaurant Alla Fattoria: Pasta, main courses of fish and meat.
Homemade ice-cream shop CasaVenezia: Breakfast, Lactose and sugar free ice-cream, natural fruit salads, sugar free ice-lolly with entire fruit pieces.
Snack Bar Minigolf: Gluten free ice-cream, vegetarian snacks.
Il Chiosco: Low-calories natural fruit cocktails.
Restaurant Sizen: Breakfast, Pizza.

Where can I buy glutenfree products?

At the supermarket and at the para-pharmacy in the pedestrian area.

Dogs - Dog Camp

Can I go all around the campsite with my dog?

No, but 4-legged friends are welcome at Union Lido, and they can move on a leash inside the Dog Camp, on the dedicated beach and in the large Agility area at the Sport Center.

Can my dog ​​take a bath?

Yes, in the sea of the Dog Beach and at the Dog Camp in the pool reserved for them.

Can I go to the restaurant with my dog?

Yes, dogs are welcome at Ca ‘Rustica, Piñacolada, Alla Fattoria and Carpaccio restaurant.

Can I access the sanitary blocks with my dog?

No, but inside the Dog Camp there are free showers to wash your four-legged friends.

Is Dog Sitting free?

Yes, for two hours each stay.

Should the dog have a health card?

Yes, and it must be shown to the vet on arrival at the Dog Camp.

Should my dog ​​have a microchip?

Yes, all dogs must have a microchip.

Can I visit the Dog Camp with my dog?

Yes, a visit of less than two hours is allowed, upon prior authorization from the reception, a valid ID and with the obligation to wear the Union Lido bracelet.
Access is allowed only by foot using the secondary access from Via Fausta, in front of the Sport Center area.
It is not allowed to visit the other areas of the Resort outside the Dog Camp area.

Does the campsite provide a veterinary service?

Yes, at the Dog Camp from 9.00am to 12.30pm and from 03.00pm. To 08.00pm. However, veterinary service is available 24/7.

Excursions

Do you organise trips and Excursions?

Yes, contact the Information Point.

Funny World & Morbidosi

Are there free games for children?

Yes, on the beach and at the Activity Park.

Identity Documents

Where can I collect the documents after the registration?

Documents can be collected at the Cash Office.    

Lodging/Accommodations

Is the final cleaning of the accommodation included in the price of the stay?

Yes, the final cleaning is included in the price of the stay.

At what time is it possible to enter the living unit?

The accommodation is guaranteed from 04.00pm.

At what time should I leave the accommodation?

The living unit should be left by 9.00am.

Where should I give the keys of the living unit at the departure?

The keys must be consigned to the departures desk before 9.00 am.

Are the accomodation units equipped with sheets?

Yes they are all equipped, except the Caravan Audi Tradition and the Mobile Home Dog Standard.

Are the accommodation units equipped with towels?

No, except for the MV Tents and The Wild.

Is it possible to rent a cot and a high chair?

Yes, and they are free. You can request them when booking online or by writing an email to the Booking Office.

Can the grill be used in housing units?

The grills cannot be used at the accomodation units (only the MV and Wild TENTS are equipped with a gas barbecue).
Behind Ca’ Rustica there is a barbecue area open to all our Guests.

Marino Wellness&SPA

Can I have a sauna, massages and other beauty treatments?

Yes, upon payment (www.unionlido.com/en/things-to-do/spa-wellness/marino-wellness-club) at the Marino Wellness&SPA.

Medical service

Is there a doctor in the campsite?

Yes, from the opening day until closing day there is always a resident doctor in the campsite for first aid (24H assistance).

Is there a pediatrician in the campsite?

Yes, there is a resident pediatrician in the campsite for first aid during seasons III, IV, V, VI (24H assistance).

What are the infirmary hours?

Opening hours: 9.00am – 10.30am and from 6.00pm – 7.30pm (all season).

Do I have to pay for the medical service?

No, it is a free service, but we kindly ask you to give an offer to charity for the “”Medici con l’Africa Cuamm”” Association.

Offices

Can bookings be made for the following season?

Pre-bookings for 2020 have been open from January, but Guests who are currently in the campsite will have the possibility to also pre-book at the Booking office starting from June, 3rd.
We wait for you Mondays and Thursdays from 9 a.m. to 12 p.m.

Others

Where can I rent towels?

At the laundry under the tower, upon payment.

Is it possible to rent a cradle and/or high chair?

Yes, at the tower laundry, upon payment if you are not a lodging client.

Is there a bike rental service?

Yes, at Camping Market, in front of the campsite entrance.

Is it possible to ride bikes around the campsite?

Yes, but it is not allowed in the pedestrian area and on the seafront.

Where can I buy bus tickets?

To Punta Sabbioni, Venice, the islands, Jesolo and Cavallino street market, you can buy tickets at the Information Point and at the Art&Park Hotel.
You must buy your tickets before getting on the bus!

Where can I change my money?

At the Information Point and at the Art&Park Hotel.

Can I rent a wheelchair?

Yes at the General Office & Booking Office at the entrance of the campsite.

Can I rent a stroller?

Yes at the Camping Market in front of the Union Lido entrance.

Where can I buy postcards and stamps?

At the Book Shop Lido, at the Lido Tabacchi & Co. and at the Union Lido Store, beside the General Office & Booking.

Are there safe deposit boxes?

Yes, at the General Office & Booking Office at the entrance of the campsite from 8.00am to 8.00pm.

Is there a Church?

Yes, in the pedestrian area. Mass time-tables are available on the notice-boards.

Is there a Lost & Found Office?

Yes, at the General Office & Booking Office at the entrance of the campsite.

Where can I play Golf?

There is a 18-hole golf course in Jesolo.

Where can I go horse riding? Where can I play tennis?

At the Cavallino Sport Center, upon payment. The Cavallino Sport Center is accessible for everyone.

Payments

What timetables does the Cash Office follow?

The Cash desk is open from 8.00am to 1.00pm and from 03.00pm to 08.00pm.

Which type of Credit Cards does the Cash Office accept?

Eurocard, Mastercard and Visa are accepted.

Pitches

Are all pitches bookable?

No, only those marked on the map with the letter R: Piazzole Venezia R, Piazzola Lido R, Piazzole Lido Suite R, Leading Pitches R, Piazzole Fido R and Max R in Dog Camp.

How can I book a pitch?

Through the online booking on our website.

How many Amperes have pitches?

Depending on the type of pitch (see camping map) they can have from 6 to 16 amps.

Which is the right position for caravans, campers and tents on pitches?

The correct position for caravans, campers and tends on the pitch is with the entrance facing the street.

What is included in the cost of the pitch?

Electricity, water where provided, access to the two Aqua Parks, the beach, entertainment, medical service and medical-veterinary assistance for the owners of 4-legged friends.

Private Bathrooms

Where are the private bathrooms?

At the sanitary blocks n. 7, 8 and 15.

How can I book a private bathroom?

By booking a pitch from our website you can add the reservation of 1 private bathroom.
The private bathrooms are located at sanitary blocks 7, 8 and 15.

Rules

Can I make a barbecue at Union Lido?

No, barbecue with charcoal is allowed exclusively in the barbecue area behind the Ca’Rustica Restaurant, an area open to all Guests.
Only gas or electric barbecues are allowed on the campsite.

When can I leave from the Campsite?

1. DEPARTURES FROM NON-BOOKABLE PITCHES: from 7.00am to 1.00pm.
2. DEPARTURES FROM BOOKABLE PITCHES: from 7.00am to 11.00am.
3. DEPARTURES FROM ACCOMMODATION UNITS (LODGING): from 7.00am to 9.00am. For afternoon departures, payment is required for another night (unless offers apply).
Departures from 7.00am are permitted only for Guests who checked-out previously.
4.DEPARTURES FOR TOUR OPERATOR GUESTS: from 7.00am to 10.00am.
5. Departures for HOTEL ROOMS AND PARK ROOMS: from 7.00am to 10.00am.
6. Departures for TORCELLO AND MURANO FAMILY HOMES: from 7.00am to 9.00am.

Are the gates always open to motor vehicle traffic?

No, the gates are closed from 1.00pm to 3.00 pm and from 11.00pm up to 7.00am and it is forbidden to move around with motor vehicles.
The access to the campsite is allowed anytime if you enter by foot or with the bicycle.

Sanitary services

Where can I wash and dry my laundry?

In all the sanitary blocks, except for blocks n. 2 and 4.

Taxy Service

Where can I book a Taxi for the Airport or other destinations?

At the General Office & Booking Office at the entrance and Information Point along the pedestrian area.

Can I book a taxi to get around Union Lido?

Yes, at the Information Point along the pedestrian area.

Visitors

Can I visit the campsite?

Yes, a visit of less than two hours is allowed, upon presentation of an ID and the wearing the Union Lido bracelet. Access is allowed only on foot.

What time can I visit the campsite?

The registration of the daily visits is possible from 10.00am to 08.00pm and the stay until 10.00pm.

Can I visit relatives or friends already Guests of the campsite?

Yes, the visit is allowed upon presentation of an ID and wearing the Union Lido bracelet. Access is allowed only on foot.
The registration of the daily visits is possible from 10.00am to 08.00pm and the stay until 10.00pm.
A deposit is required, it will be refunded if the visit lasts less than 2 hours, otherwise a receipt will be issued.

WiFi

Is the WiFi free of charge?

Yes, it is a free service and covers the entire camping and beach area. Paid accounts can be purchased for faster connection speeds.
The open-air structure of the campsite with plants and trees in movement and the size of the structure, cannot guarantee a perfect connection in every area, pitch or corner of the campsite. Thank you for understanding.

How can I connect to Wifi?

Entering the code placed on the bracelet and the associated PIN received at Check-in.    

Are the accommodation units covered by Wifi?

Yes, but the open-air layout of the campsite with vegetation and trees in movement and the size of the structure cannot guarantee a perfect connection in every area, pitch or corner of the campsite.

Is there an Internet point?

Yes, at the Information Point. Anyway, the Resort and the beach are served by Wi-Fi.

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