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Infos, General Terms and Conditions, Rules

General terms and conditions for Camping, Lodging and Hotel: here’s a useful documentation for your next Union Lido holiday!

Helpful information about your holiday!

Anyone (“Guest”) may send a booking request via e-mail to booking@unionlido.com or book directly online through the website www.unionlido.com.

Booking requests must be made directly by the Guest who will effectively occupy the accommodation/housing unit/pitch, specifying the total number of people for the booking and their respective names. It is also recommended to indicate: 1. if the booking includes any children and, if so, how many; 2. if the booking includes any people with a disability; 3. any other specific requirements and/or special conditions (within reason), in order to allow Union Lido to satisfy the guests’ needs, to the extent possible.

Upon receiving the booking request, Union Lido will send a non-binding booking offer, indicating the dates for the stay, the full price, the deadline for paying the deposit (booking offer validity period) and the amount to be deposited.

Once the deposit has been received, the booking will be confirmed and become binding for both parties.

This is a security deposit covering the obligations undertaken by the Guest upon booking.

Once the deposit has been received, Union Lido will send the Guest their booking confirmation. The Guest accepts the contents of these Booking and Cancellation Terms and Conditions in full. The Guest must present a copy of their booking confirmation at check-in.

Failure to pay the deposit within the deadline stated in the booking request will result in the booking being null and void. Union Lido will thus be free to accept other bookings for the accommodation/pitch from other people who may request it, without the Guest being able to claim any right over the booking of said accommodation/pitch.

In the case of online bookings, after payment of requested deposit through the booking system, Guests will receive their booking confirmation, containing all the information on the general contract terms and conditions, the key features of the service and the price.

For bookings not made through the online booking system, the Guest will be charged an additional fee of 25.00 Euros (twentyfive/00) upon check-out for booking administration expenses. It is not permitted to book pitches to be used alternately by different families. In this case, please contact the Booking department directly.

Union Lido reserves the right to change the number of the accommodation or pitch that was originally assigned, at any time, at its sole discretion and depending on requirements, even after deposit payment and booking confirmation.

Under no circumstances may the Guest transfer their booking to a third party.

Guests may request changes to confirmed bookings, which may involve the following: altering the dates for the stay and/or the number of people and/or the category of the accommodation/housing units/pitch; in this case, the original booking will be cancelled and a new booking will be made, subject to availability. If accepted, such changes will be subject to standard rate changes (higher or lower rates). It is possible to make changes to a confirmed booking only up to 30 (thirty) days before the arrival date.

The entire amount for the stay must be paid for the entire booked period, even in the case of late arrival or early departure. The rates stated in the current price list are applicable to both accommodation and housing units and pitches (accommodation/ housing unit or pitch + number of people included in the booking). If the accommodation or pitch is not occupied by the Guest within 1 (one) day from the scheduled arrival date, Union Lido reserves the right to rent it out to somebody else. The Guest shall be fully liable for any damage caused to the accommodation and its furnishings. For bookable pitches, the number of the assigned pitch will be communicated at check-in and it will only be possible to change pitch within the ‘bookable pitch’ area (even during the stay), subject to authorisation of the Management.

Anyone may book directly online through the website www.unionlido.com or send a booking request via e-mail to parkhotel@unionlido.com

Booking requests must be made directly by the Guest who will effectively occupy the accommodation; It is also recommended to indicate the total number of persons.
Any other specific requirements and/or special conditions (within reason), in order to allow Union Lido to satisfy the guests’ needs, to the extent possible.

Upon receiving the booking request, Union Lido will send a non-binding booking offer, indicating the dates for the stay, the full price, the deadline for paying the deposit (booking offer validity period) and the amount to be deposited.

Once the deposit has been received, the booking will be confirmed and become binding for both parties.

This is a security deposit covering the obligations undertaken by the Guest upon booking.

Once the deposit has been received, Union Lido will send the Guest their BOOKING CONFIRMATION. The Guest accepts the contents of these Booking and Cancellation Terms and Conditions in full.

Failure to pay the deposit within the deadline stated in the booking request will result in the booking being null and void. Union Lido will thus be free to accept other bookings for the accommodation from other people who may request it, without the Guest being able to claim any right over the booking.

In the case of online bookings, after payment of requested deposit through the booking system, Guests will receive their booking confirmation, containing all the information on the general contract terms and conditions, the key features of the service and the price.

Union Lido reserves the right to change the number of the accommodation that was originally assigned, at any time, at its sole discretion and depending on requirements, even after deposit payment and booking confirmation.

Under no circumstances may the Guest transfer their booking to a third party.

Guests may request changes to confirmed bookings, which may involve the following: altering the dates for the stay and/or the number of people; in this case, the original booking will be cancelled and a new booking will be made, subject to availability. If accepted, such changes will be subject to standard rate changes (higher or lower rates). It is possible to make changes to a confirmed booking only up to 30 (thirty) days before the arrival date.

The entire amount for the stay must be paid for the entire booked period, even in the case of late arrival or early departure. The rates stated in the current price list are applicable. If the accommodation is not occupied by the Guest within 1 (one) day from the scheduled arrival date, Union Lido reserves the right to rent it out to somebody else. The Guest shall be fully liable for any damage caused to the accommodation and its furnishings.

WITHDRAWAL AND BOOKING CANCELLATION (except Art&Park Hotel rooms)

Guests must provide written notification of their intention to cancel their booking, making reference to the booking confirmation received.

Cancellation requests must be sent by the person in whose name the booking was made (or, should said person be unable to do so, by a duly authorised person). Guests who cancel their booking are entitled to a refund of their deposit, under the following conditions. If Union Lido receives written notification of cancellation via e-mail (or, alternatively, via fax or registered post or via any means able to guarantee receipt), at least 30 (thirty) days prior to the arrival date indicated in the booking confirmation, then it shall fully reimburse the Guest for all amounts paid up until that moment in time, minus Euro 100.00 (one hundred/00) which is withheld as a penalty fee. Guests who send Union Lido written notification of cancellation between the 29th day and 15th day prior to the arrival date indicated in the booking confirmation will instead be charged a penalty equal to 50% of the deposit paid, with a minimum charge of Euro 100.00 (one hundred/00). Guests who send Union Lido written notification of cancellation in the 14 (fourteen) days prior to the arrival date indicated in the booking confirmation will not be entitled to any refund and Union Lido will withhold all of the deposit paid, as a penalty fee.

In the event of a no-show, if no cancellation request has been received, Union Lido will charge the Guest for the full amount of their stay, in addition to retaining the deposit paid, as a penalty.

Union Lido recommends that Guests take out an insurance policy beforehand, covering both cancellation of reservation and camping equipment and risks, with an insurance company of their choice.

In the case of any discrepancies, the Italian version available on the website www.unionlido.com shall prevail.

WITHDRAWAL AND BOOKING CANCELLATION (Balcony Room, Infinity Room, Pool Room, Garden Room, Park Room, Park Suite)

Guests must provide written notification of their intention to cancel their booking, making reference to the booking confirmation received.

Cancellation requests must be sent by the person in whose name the booking was made (or, should said person be unable to do so, by a duly authorised person). Guests who cancel their booking are entitled to a refund of their deposit, under the following conditions. If Union Lido receives written notification of cancellation via e-mail (or, alternatively, via fax or registered post or via any means able to guarantee receipt), at least 15 (fifteen) days prior to the arrival date indicated in the booking confirmation, then it shall fully reimburse the Guest for all amounts paid up until that moment in time, minus Euro 100.00 (one hundred/00) which is withheld as a penalty fee. Guests who send Union Lido written notification of cancellation between the 14th day and 8th day prior to the arrival date indicated in the booking confirmation will instead be charged a penalty equal to 50% of the deposit paid, with a minimum charge of Euro 100.00 (one hundred/00). Guests who send Union Lido written notification of cancellation in the 7 (seven) days prior to the arrival date indicated in the booking confirmation will not be entitled to any refund and Union Lido will withhold all of the deposit paid, as a penalty fee.

In the event of a no-show, if no cancellation request has been received, Union Lido will charge the Guest for the full amount of their stay, in addition to retaining the deposit paid, as a penalty.

Union Lido therefore recommends that Guests take out a travel insurance policy beforehand with an insurance company of their choice.

In the case of any discrepancies, the Italian version available on the website www.unionlido.com shall prevail.

Arrivals and Departures

A) UNRESERVABLE PITCHES:

Arrivals
from 8 am to 1 pm and from 3 pm to 8 pm.

Check-out
at the Cash Office from 8 am to 1 pm and from 3 pm to 7 pm.

Departures
from 7 am to 1 pm and from 3 pm to 8 pm.

B) RESERVABLE PITCHES AND ACCOMMODATION (Lodging):

Check-in for Lodging
from 10 am to 1 pm and from 3 pm to 9 pm.

Check-in for reservable pitches
from 3 pm to 8 pm.

For afternoon departures, payment is required for another night (unless offers apply).

IMPORTANT!
Reserved pitches are only available from 3 pm. Reserved accommodation are only available from 4 pm.
We suggest you plan your journey accordingly.

Check-out
at the Cash Office from 8 am to 1 pm and from 3 pm to 7 pm.

Departures from Lodging
from 7 am to 10 am.

Departures from reservable pitches
from 7 am to 11 am.

The balance and all extras are to be paid on site one day before your departure at the Cash Office (open 8 am - 1 pm / 3 pm - 7 pm).

Cash payments are possible up to € 4.999,00 Euros. Card payments are also possible, we accept Visa, MasterCard, and debit cards.

Camping: a tourist tax of € 0,75 per person and day must be added to the listed prices; this is paid when settling the holiday and is stated on the holiday bill as a separate item.

Art&Park Hotel: The following tourist tax is to be added to the listed prices:
- 1,15€ per person and day for Garden, Balcony, Pool, Infinity, Park, Park Suite, New Garden Suite rooms;
- 0,95€ per person and day for Family Homes Torcello and Family Homes Murano;
- 0,75€ per person and day for Pool Suites
The tax is to be settled with the balance of the holiday and is shown on the holiday bill as a separate item.

Union Lido General Terms

Union Lido extended regulation

These regulations invalidate and replace all previous regulations.
Regulations valid from 27/06/2022.

 

Caravan Parking is just a few kilometres away from Union Lido and can be your trusted depot to leave your caravan for short periods of time or for the whole winter, with both indoor and outdoor storage. You can also ask for many additional and customised services

WINTER PARKING
Leave your caravan in good hands, drive safely, and plan your next holidays at Union Lido.
Starting from 490,00 euro WITH 5% DISCOUNT for Union Lido Guests.

TEMPORARY PARKING
Leave your caravan in good hands, drive safely and plan your next holidays at Union Lido.
Starting from 5,00 euro per day.

BOOK NOW
https://booking-caravanparking.pod.camp

Powered by Caravan Parking ®Via Ivone Grassetto, 3 – 30016 Jesolo
www.caravanparking.it
info@caravanparking.it

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