Family Homes

   WITHDRAWAL AND BOOKING CANCELLATION (except Art&Park Hotel rooms)

Guests must provide written notification of their intention to cancel their booking, making reference to the booking confirmation received.

Cancellation requests must be sent by the person in whose name the booking was made (or, should said person be unable to do so, by a duly authorised person). Guests who cancel their booking are entitled to a refund of their deposit, under the following conditions. If Union Lido receives written notification of cancellation via e-mail (or, alternatively, via fax or registered post or via any means able to guarantee receipt), at least 30 (thirty) days prior to the arrival date indicated in the booking confirmation, then it shall fully reimburse the Guest for all amounts paid up until that moment in time, minus Euro 100.00 (one hundred/00) which is withheld as a penalty fee. Guests who send Union Lido written notification of cancellation between the 29th day and 15th day prior to the arrival date indicated in the booking confirmation will instead be charged a penalty equal to 50% of the deposit paid, with a minimum charge of Euro 100.00 (one hundred/00). Guests who send Union Lido written notification of cancellation in the 14 (fourteen) days prior to the arrival date indicated in the booking confirmation will not be entitled to any refund and Union Lido will withhold all of the deposit paid, as a penalty fee.

In the event of a no-show, if no cancellation request has been received, Union Lido will charge the Guest for the full amount of their stay, in addition to retaining the deposit paid, as a penalty.

Union Lido recommends that Guests take out an insurance policy beforehand, covering both cancellation of reservation and camping equipment and risks, with an insurance company of their choice.

In the case of any discrepancies, the Italian version available on the website www.unionlido.com shall prevail.